AUTO BODY REPAIR FREQUENTLY ASKED QUESTIONS
WHAT SHOULD I DO IN CASE I’M IN AN ACCIDENT?
Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:
WHAT SHOULD I DO AFTER AN ACCIDENT?
Here are some tips for dealing with the aftermath of an accident.
WHAT IF MY INSURANCE COMPANY SAYS I HAVE TO GET THREE ESTIMATES OR THAT I HAVE TO GO TO ANOTHER SHOP AND MEET WITH THEIR ADJUSTER?
Tell them NO and you are dropping your car off at the shop of your choice to get repaired and the adjuster can inspect your car there with the bodyshop manager. It is your car and you have the right to get your car fixed where you want. We work for you, not the insurance company.
CAN YOU COMMUNICATE WITH MY INSURANCE COMPANY TO WORK OUT THE DETAILS?
Absolutely. We take care of the estimate and notify you when the vehicle can go in for service. Most times, the insurance company will pay us directly so you don’t have to worry about payment. You will likely have to pay a deductible depending on your insurance. Contact us today to learn more about the process.
I NEED MY CAR BACK ASAP. HOW CAN YOU GET ME BACK ON THE ROAD?
Once we write your estimate, it is approved and you authorize us to begin work, we will set up a time line and let you know when your vehicle will be ready. It may take a few days in order to deliver the best work. If you need to get back on the road before then, we will be happy to set up a rental car for you, and in many cases can communicate with your insurance company to handle the payment.
HOW DO I KNOW THAT I AM GETTING THE BEST SERVICE?
We know what we’re doing and consistently offer the very best customer service. Our technicians also continue their education in the automotive arena, consistently learning about the latest innovations in body repair. The technicians here are I–CAR trained and ASE Certified. These credentials ensure that you get quality repairs by knowledgeable automotive professionals.
DO YOU CHARGE FOR ESTIMATES?
No. We provide free estimates as a courtesy to our customers.
DO I NEED TO MAKE AN APPOINTMENT FOR AN ESTIMATE?
Estimates are written during normal shop hours. While an appointment is not required, it is a good idea to check ahead. You can get an online estimate right here on our website.
ARE THE REPAIRS GUARANTEED?
Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.